Dementia Care Home

Torr Home

The Drive, Plymouth, Devon, PL3 5SY

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
63/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds60
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Sensory impairment
  • Last inspected2022-11-10

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity58
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership42
  • Resident happiness55
Section 02

What inspectors found

Inspected 2022-11-10

  • Is this home safe?

    Good
    Safe was rated Good at the September 2022 inspection. The published findings do not record specific observations about staffing ratios, medicines management, or infection control practices. No significant safety concerns were highlighted. The home's previous overall rating was Requires Improvement, so this Good rating in Safe represents a genuine improvement. Without specific inspector observations in the published extract, it is not possible to say what was checked or what evidence underpinned the rating.
    Verified by inspector
  • Is the care effective?

    Good
    Effective was rated Good at the September 2022 inspection. The rating covers training, care planning, healthcare access, and nutrition. The published extract does not include specific observations about any of these areas, such as GP access arrangements, dementia training content, or how care plans are constructed and reviewed. The Good rating indicates inspectors were satisfied at the time, but the absence of detail makes it difficult to assess how robust the underlying practices are.
    Verified by inspector
  • Is this home caring?

    Good
    Caring was rated Good at the September 2022 inspection. This domain covers staff warmth, dignity, respect, and independence. The published extract does not include direct quotes from residents or relatives, nor specific observations of staff behaviour. A Good rating indicates inspectors did not find significant concerns in this area. The improvement from the previous Requires Improvement overall rating suggests the home has made progress, but the lack of specific evidence in the published findings limits what can be said with confidence.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    Responsive was rated Good at the September 2022 inspection. This domain covers activities, engagement, individuality, and end-of-life care. The published extract does not describe specific activities, how the home supports residents with advanced dementia to stay engaged, or how end-of-life wishes are recorded and respected. A Good rating indicates inspectors found acceptable practice at the time of inspection.
    Verified by inspector
  • Is the home well-led?

    Requires improvement
    Well-led was rated Requires Improvement at the September 2022 inspection. This is the only domain that did not achieve a Good rating. The published extract names the registered manager as Miss Jade Georgina Rogers and the nominated individual as Mrs Suzanne Eloise Marsh, but does not set out the specific concerns inspectors identified. A Requires Improvement rating in Well-led means inspectors found shortcomings in leadership, governance, or accountability that needed to be addressed. This is a meaningful concern because leadership quality is one of the strongest predictors of whether a care home sustains and improves its practice over time.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team supports residents with dementia, mental health conditions, and sensory impairments. They're equipped to care for both younger adults and those over 65, providing age-appropriate support across the spectrum. Staff work with residents experiencing different stages of dementia, adapting their approach to individual needs. The secure environment helps residents feel safe while maintaining their independence where possible. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

63/ 100

DCC Family Score

Torr Home scores 63 out of 100. Four of the five inspection domains were rated Good, which is encouraging, but the Well-led domain was rated Requires Improvement and the published report contains very little specific detail across any domain, which limits how much confidence families can draw from these findings.

Homes in South West typically score 68–82.
DCC Recommendation

Worth a visit

Torr Home on The Drive in Plymouth was rated Good overall at its inspection in September 2022, an improvement on its previous rating of Requires Improvement. Four of the five domains, Safe, Effective, Caring, and Responsive, were rated Good. This is a meaningful step forward for a home that caters for people with dementia, mental health conditions, and sensory impairments across up to 60 beds. The key concern is the Well-led domain, which was rated Requires Improvement. Leadership and governance are among the strongest predictors of whether a home sustains quality over time, and this rating means inspectors found things that needed to change at the top. The published report does not set out the specific reasons in the extract available, so you cannot yet judge how serious those concerns were or whether they have since been addressed. Before choosing this home, ask the manager directly what the inspection identified in Well-led, what has changed since November 2022, and whether a follow-up inspection has taken place.

The three questions to ask when you visit

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In Their Own Words

How Torr Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Torr Home says about itself

Specialist mental health support in Plymouth with dementia expertise

Torr Home – Expert Care in Plymouth

Torr Home in Plymouth provides specialist care for adults with mental health conditions, dementia, and sensory impairments. The home welcomes both younger adults under 65 and older residents, offering support across different age groups and care needs. Set in pleasant grounds, the facility focuses on creating a secure environment for residents with complex requirements.

Care & specialisms

Who they care for

    The team supports residents with dementia, mental health conditions, and sensory impairments. They're equipped to care for both younger adults and those over 65, providing age-appropriate support across the spectrum.

    How they describe their dementia care

    Staff work with residents experiencing different stages of dementia, adapting their approach to individual needs. The secure environment helps residents feel safe while maintaining their independence where possible.

    “If you're looking for specialist mental health or dementia care in Plymouth, particularly for someone under 65, Torr Home could be worth exploring.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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